This course is an introduction to digital service design, its processes and tools. It will show you a quick and effective way to (re)design your processes, services and products.
It is a step-by-step method for user centred digital design, helping participants tackle genuine organisational challenges. Complete the course and gain a clear understanding of the design process, insights into user needs - and a ‘starter solution’ to take away.
The course is suitable for ‘digital beginners' and tak
A short video explaining why it's helpful to map out the skills and tools you already have at your disposal, as well as looking at who else might already be addressing the same user needs as you.