Welcome to our š heart of user research at Deakin University Library. We use insights to improve services for students, academics, alumni and community.
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This snapshot shows you how we conduct user research, track projects, and collaborate toward user centred initiatives. Stakeholders contribute their perspective on the impacts UX is having. To report on research progress I embed views in Confluence.
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This base contains all our user research, including the following interconnected tables:
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The base works best when automated with Zapier Airtable integrations. For example, we often use Surveymonkey for participant screeners and surveys, and Eventbrite for workshops.
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The data has been redacted, but the structure is the same as the one we use internally.