Esembly Product Questionnaire
Please submit the information requested below. Our team will review and contact you within 1-2 business days.
Place of Purchase *
Product(s) *
Add
What is the reason you're contacting us about the product(s)? *
select all that apply
- Sizing
- Snaps
- Zippers
- Elastics
- Fabric
- Odor
- Leaking
- Staining
- Mold/Mildew
- Other
Please describe the issue or concern in more detail: *
- {name}
(i.e. how many items are you submitting for warranty review?)
Photos *
please include photos that clearly show the issue for all items. (Attachments cannot exceed 15MB.)
Attach file
Drop files here
Lot #(s)
these numbers can be found under the garment tags on textiles, and printed or stickered on the jars/tubes for skincare products and Washing Powder bags
- {name}
Wash Routine
please detail out your wash routine, including cycles, temperatures, bleach use, etc.
e.g. bleach, bleach alternatives/stain treatments, water softener (Borax, Calgon...), dryer sheets....
Do you ever rinse or spray your diapers?
- Yes
- No
Have you ever soaked your diapers in anything - even plain water?
- Yes
- No
Do you have hard water?
- Yes
- No
- I don't know
How do you dry your diapers?
i.e. machine dry (high heat), machine dry (low heat), line dry, etc.?
(Pail Pouch, other brand of wet bag, diaper pail, etc.)
Please upload any additional photos or videos that might be helpful.
e.g. washing machine panel, photo of baby wearing diapers, etc. (Attachments cannot exceed 15MB.)
Attach file
Drop files here
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