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Customer Process Improvement Suggestion Form for the Commercial New Construction Permit Process

The Bureau of Development Services recognizes that in order to better serve our customers and the community, we need to continually look for ways to improve key processes that result in faster, more predictable and transparent service. BDS is working with Delaris on the Commercial New Construction Permit Business Process Improvement (CNCP-BPI) Project and inviting customers working with commercial new construction permits to submit suggestions for process improvement. If you have questions or problems with the form email us at bpi@delaris.com. If you have more than one suggestion, use the form as many times as needed.

A title will help us track and communicate your suggestion.
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Confidential
If you check this box, your name/email be removed in reports submitted to the city. The Delaris project team may contact you for clarification or follow-up questions.
A. Permit Phase
On what part of the commercial new construction permit process does this suggestion focus?
B. Problem Statement
What problem do you see? Please use an if/then or when/then format to help make the problem clear. Format: 'If [specific conditions], then [unhelpful outcome or situation]' Example: 'If a problem is found in my plans in the Single PDF process, then I have to go to the back of the line and resubmit.'
  • {name}
C. Background
Give the context and tell why this is important. Example: We first experienced this issue in March 2020, then again in April 2020.
  • {name}
D. Desired Outcome
What would happen if this problem was solved? What are the targets or goals of this suggestion?
  • {name}
E. Success Metrics
How will we measure success? Be as specific as you can. Time or money saved? Reduced rework? Reduced visits or calls? Increased satisfaction? By how much?
  • {name}
F. Root Cause
Optional. What is the initial (underlying) problem? More information on root cause 5 Whys Video 3:30 https://youtu.be/SrlYkx41wEE
  • {name}
G. Countermeasures
What are the possible solutions?
  • {name}
H. Implementation
Optional. What steps should be taken to get from the current situation to the desired state?
  • {name}

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