How did we do?
Thanks for using The Cyber Helpline. We would love to hear your feedback, so we can improve or keep doing what works. This form will take about 3 - 5 minutes of your time and we promise to review your suggestions and act on them if necessary. Unless you wish for us to get in contact with you or send you newsletters and other marketing material, your feedback is completely anonymous.
How satisfied are you with your overall experience with The Cyber Helpline? *
This is the number that was assigned to your case when transferred to the helpline and can be found on any email received from you Helpline Responder (e.g. #57384)
How would you rate your experience with your Helpline Responder (the person who helped you)? *
How supported did you feel by the Helpline Responder throughout your case?
- 1 - very unsupported
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- 10 - very supported
Do you know where you can go for further help?
- Yes
- No
- Unsure
What did we do well?
- {name}
Is there anything we could have done better?
- {name}
How would you score the impact we have made on increasing your online confidence and cyber security knowledge?
Think about how much safer you feel being online, using your devices and online accounts
- 1 - no impact
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- 10 - very high impact
How would you score your understanding of what has happened, what options you have and the next steps you can take?
Think about what advice was given, whether this helped you to understand what was happening and how this helped you to work out what you wanted to do next
- 1 - poor understanding
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- 10 - good understanding
Have you reported what has happened to the police?
- Yes
- No
What impact have we made on improving how physically safe you feel?
- 1 - no impact
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- 10 - very high impact
What impact have we made on improving your physical and mental health?
- 1 - very low
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- 10 - very high
How would you score how we have helped you get back to your normal day to day activities and routines?
Think about any changes you had to make to your normal routine such as your devices, online security, social life, relationships etc and how we may have supported you getting back to normal.
- 1 - no impact
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- 10 - very high impact
How would you score how we have helped lessen the impact of your issue on those around you?
Think about how the impact on partners, children, family and friends may have been reduced.
- 1 - no impact
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- 10 - very high impact
How would you score the difference we have made on the financial impact of your issue?
- 1 - no impact
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- 10 - very high impact
Is there anything else you would like to tell us?
- {name}
Would you be happy for us to use your feedback for marketing purposes? This would be kept completely anonymous.
Please check the box if you would like to discuss your feedback with us
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