Suited more for custodial organizations. Lacks robust service tracking and "people / organization" tracking.
Free to rescue 501(c)(3) organizations.
No adoption functionality, though other shelters have repurposed "lease" and "owner" fields for foster and adoption situations
Volunteer management "is coming" so difficult to assess the availability of specific requirements.
Reviews from about 2 years ago indicated there were usability issues with the app. Take this with a block of salt though!
Documentation available as well as support during "business hours". Unclear if this is included, but it probably is
very expensive, not cloud or web-based, reviews consistently mentioned that the user interface is not intuitive and there is a very steep learning curve
This is an installed product so would also require a one-time software purchase of $12,000, and ongoing maintenance of server plus workstations.
This is annual fee for one workstation and one server.
Expense
Users cite a steep learning curve and non-intuitive interface, and overall "difficulty" in using
This was a very close option and was in the final running. But the reporting on contact information was non-existent
Pricing is based on number of animals per month, with $25/month ($300 / year) being the lowest.
If you take more than 200 animals per each year, it is worth switching to the flat fee of $200 per month.
Although it is very configurable, there will be translations, such as "farrier visits are stored under procedure types in the medical section". Thoughtful setup of options and very clear documentation will be imperative
The user interface is a little cluttered
Full phone and email support. Hours / response time is unclear.
Connections between equine and other activities (surrendering owner, adopter name, other outcome information) is surprisingly difficult.
Overall reporting ability seems very limited
Company is paid when they help you place adoptable animals. Price per adoption is $2 per animal, up to 499 animals.
Offer a 14 day free trial
Connecting people to animals is a bit confusing for surrender / adoption situations.
Unclear where Outcomes are used on an animal's record. You can configure them, but cannot find them to apply to an animal
Cannot configure color options
Lots of online articles and videos
Better suited for custodial situations
Free for life if you sign up by the end of December 2020, and possibly also free if you are part of their microchip program. Highest level (gold) is $48 per month ($576 / year).
Features are basic, so organizations might grow out of them.
Configuration options might not meet needs, though they are eager to work with equine organizations. Some entries can be limited because they need to match PetFinder fields and configurations in order to integrate
Tutorials and FAQs available online, as well as lots of tooltips and contextual help
Cannot specifically update for equine-specific needs.. Even the vendor said this wouldn't be a good fit.
- Based on number of animals per year. This is the annual fee for up to 100 animals.
Important Note that this is a one-time price and not an annual subscription. The president is considering a discount, but would probably be based on number of organizations that sign up.
Installed software, so available only on a single computer.
Installed software also means that it is not available via a mobile phone. The do offer a "client genie". It is only for windows-based users and does cost $199 extra.
"24/7/365" and "live". Unclear if that is phone, email, etc. External reviewers do seem very pleased with support.
User interface is somewhat frustrating and cannot be customized extensively
$5 per month per "agent", or user account. Next level up is $19 per agent per month, which would allow the ability to track a specific user logging and responding to calls. Two users would be $456 per year.
Kind of a frustrating user interface that does not seem appropriately configurable.