Customer Success Executive Application

Our customers are central to our business and we’re looking for a customer success and communications superstar who can own the entire after-sales customer relationship, including onboarding, ongoing retention and upselling. Through ‘get-to-know-you’ calls, SMS conversations, or visits to new customers, you’ll build strong relationships by ensuring they are satisfied with the services they receive and improve upon areas of dissatisfaction to promote retention and loyalty that lengthens the lifecycle of customers. You’ll be the second point of contact for all of our customers (after our Visioneers), acting as the friendly face of our business and shepherding them to the right team to solve their problem. You will also maintain office operations by receiving and distributing communications and maintaining office supplies and equipment.