RMA Submission Form
Return Merchandise Authorization Request Form for TEKVOX, Inc. Please limit one item per form submission
Organization or campus where the equipment is (or was) physically installed (Not the specific room number or location in the room)
Employer of RMA point of contact
First and last name of RMA point of contact
Email of RMA point of contact
This information will expedite RMA approval process
This information will expedite RMA approval process
Part Name *
If you can't find the part you're looking for, select "Other - See below"
Add
If product is not serialized, write "N/A"
Please list campus, building, and room if information is available
Reason for Return *
Please make description of error as detailed as possible. This field is specifically for describing in what way the equipment has failed.
- {name}
Severity *
Complete failure indicates that the piece of equipment no longer functions to any extent
Minor failure means the equipment works, but is not ideal
Cosmetic failure does not impede functionality in any way, but is undesirable
- 1 - Complete Failure
- 2 - Minor Failure
- 3 - Cosmetic Failure
Name of the technician who diagnosed the failure; in cases involving multiple technicians, please only list the primary person
Troubleshooting Steps Taken *
List all troubleshooting steps that have been done to solve the problem. If no troubleshooting has been attempted, the RMA will not be accepted until TEKVOX Support has communicated via phone or email to resolve the issue.
- {name}
Attachments
Attach any video, pictures, or documents required to fully explain the problem to our support team (Max 25MB total, send larger files to support@tekvox.com)
Attach file
Drop files here
Check if you require an advanced replacement before returning the product. Serial number must be provided above.
Do not submit passwords through this form. Report malicious form