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Users' challenges
Solutions
Makers
Status
Attachments
Users wanted to monitor the most popular queries asked by their customers on LiveChat at a glance.
Insights App - an application that delivers a weekly email summary of the most popular queries asked by their customers on chats.

Bartek Olchowka, Marek Stępień, Jacob Firuta, Karolina Popów

Done
Users wanted to decrease the number of repeatable queries and allow customers to find a solution themselves before starting a chat.
KnowledgeBase -- a product that allows customers to find answers to their question by browsing the help center in the LiveChat widget.

Jakub Kiszkowski

Done
Users wanted to seamlessly communicate with customers using foreign languages.
Message Translator -- an application that translates chats in real time.

Maciej Walaszczyk

Done
Users searched for a way to test their customer support agents’ skills in the recruitment process.
Typing Speed Test -- a tool that allows users to check how fast a candidate for a customer support agent can type - a crucial chatting skill.

Filip Jaskólski

Done
Users wanted to jump in to a video call with customers.
Integration with Snapcall - a tool that allows users to start a video conversation during a chat.

Arnaud Pigueller

Done
Users wanted to manage all their tickets in one place.
Jira for HelpDesk -- an application that allows you configure the Jira issues field with HelpDesk ticket details.
Done
Users wanted to automate customer support.
ChatBot -- a product that allows customers to talk with a bot, so human agents can focus only on more complicated queries

Darek Zabrzeński

Done
A way to deal with violent and abusive communication in chats.
Sentiment analysis in the LiveChat Traffic section -- marking specific chats (rude, aggressive, etc.) with different colors.
Todo
A quick support for rookie agents from more experienced ones.
An AI assistant that would monitor rookie agents' chats in real-time and send alerts to other agents when certain conditions are met (e.g. misunderstanding with a customer, chat with an angry customer, etc.).
Todo
A bot for dev-related chats.
An AI assistant that returns a part of API documentation with some examples to a customer who described their use-case.
Todo
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