Brand
1
Benetton
2
Boohoo
3
C&A
4
Esprit
5
Inditex
6
Mango
7
Marks & Spencer
8
Next
9
Primark
10
PVH
11
Tchibo
12
Drag to adjust the number of frozen columns
1. Have you, as a matter of policy, directed your sourcing team to forgive delivery delays resulting from the earthquake and suspend the imposition of penalties until the region has recovered?
2. Has your company imposed any penalty on a supplier in the region as a result of delayed delivery?
3. Have you, as a matter of policy. directed your sourcing team, in the case of delivery delays resulting from the earthquake, to pay the affected suppliers no later than the date on which they would have been paid had on-time delivery been feasible?
4. Have you, as a matter of policy, directed your sourcing team not to seek price concessions from suppliers in the affected region on new orders negotiated subsequent to February 6, 2023?
5. Has your sourcing team negotiated prices on any new order from the region that are lower than those paid to the same supplier for like product during the prior season?
6. To the extent that textile producers in the affected region are among those that your brand directs apparel suppliers to utilize, have you taken steps to ensure that these producers will be paid in full and on schedule regardless of delivery delays?
7a. Has your company provided accelerated payment on orders recently delivered, in transit, or in production as a form of assistance to suppliers in order to help them survive and fulfill their obligations to workers?
7b. Has your company provided improved payment terms on new orders, as a form of assistance to suppliers in order to help them survive and fulfill their obligations to workers?
7c. Has your company provided low-interest or no-interest financing to suppliers, as a form of assistance to suppliers in order to help them survive and fulfill their obligations to workers?
7d. Has your company provided direct financial assistance to suppliers, as a form of assistance to suppliers in order to help them survive and fulfill their obligations to workers?
8.  Are you taking concrete steps at supplier factories to ensure that vulnerable workers (e.g. migrants, refugees, unregistered workers, pregnant workers) are not facing discrimination in terms of wage reduction or layoffs?
9.  Have you taken steps to ensure that all Tier 1 and Tier 2 supplier factories in the in your supply chain, and within the earthquake affected regions, are structurally safe?
10.  Have you provided the families of Tier 1 and Tier 2 workers in your supply chain who were killed during the earthquake with any form of financial assistance?
Full questionnaire responses
Yes
No
Yes
Yes
No
Yes
No
No
No
No
No
Yes
No
https://www.business-humanrights.org/en/latest-news/benettons-response-to-turkey-earthquake-aftermath-questionnaire
Yes - We gave suppliers a month grace period on current orders, introduced a policy of no penalties for late delivery from Turkey and asked suppliers to guide us on support required.
No
No
N/A - We do not have suppliers in the affected region
Did not respond to question - Our test & repeat model means we always negotiate when we rebuy based on increased volumes. As such it is difficult to do price comparisons for specific products.
No - We manage our relationships with our suppliers, including payment within the agreed payment terms, and trust them to manage their own relationships with their suppliers in an appropriate manner.
No
No
No
No
Yes - We have an office in Istanbul who frequently visit suppliers to build productive relationships and help to resolve any issues that may arise in a timely manner.
No - Structural safety is not currently part of our audit programme
N/A - We were in regular contact with our suppliers and no fatalities were reported. We did make a donation of £100,00 to the Turkish Red Crescent
https://www.business-humanrights.org/en/latest-news/boohoos-response-to-turkey-earthquake-aftermath-questionnaire
Yes
No
Yes - C&A has one largely affected supplier in that region. For that supplier we conducted payments immediately after product shipment
Yes - C&A continued price negotiations including setting final prices for products also after the earthquake. However, we had a very close dialogue with our affected supplier to ensure to adjust prices and lead times if needed.
No
Yes
Yes- All outstanding invoices for our one largely affected supplier in that region were paid immediately.
No - For new orders, payment terms remain the same. However, we stay in close contact with the supplier to adjust whenever needed
Yes - C&A has a supply chain finance program which is accessible for suppliers in Turkey. Within the finance program, suppliers receive payments for shipped goods at competitive rates
Yes - C&A and its employees made donations to set up a container living area for the workers of our affected supplier. We are currently in the finalisation of the legal and technical implementation
Yes - C&A has one supplier affected by the earthquake. No other supplier was directly affected by the earthquake. Our local team regularly follows-up with the supplier on the situation and addresses potential risks for workers or non-compliances
Yes - The C&A local Social Compliance team connected with all suppliers in the affected region to understand their general situation, how much they are directly affected and collected appropriate documents to ensure stability of the buildings.
Yes - Through grant-making and direct financial contributions, we provided funding for emergency aid and housing containers to address short-term needs on the ground. Additionally, C&A facilitated an employee fundraising campaign for Turkey.
https://www.business-humanrights.org/en/latest-news/cas-response-to-turkey-earthquake-aftermath-questionnaire
Yes - Sourcıng has been ınformed of our responsible purchasıng practice polıcy on the possıble delays whıch would need to be discussed wıth sustainability teams to assess the possible relation to the earthquake
No
Did not respond to question
Yes
No
Did not respond to question
No
No
No
No
No
Yes
No
https://www.business-humanrights.org/en/latest-news/esprits-response-to-turkey-earthquake-aftermath-questionnaire
Yes
No
No
Yes
No
No
Yes
No
Yes
Yes
Yes
Yes
No - 3 million euros donation to Turkish Red Crescent; over 1 million units of garment products donated to earthquake region through suppliers; 200 shelters with furniture will be provided to workers in the Inditex supply chain who lost their home
https://www.business-humanrights.org/en/latest-news/inditexs-response-to-turkey-earthquake-aftermath-questionnaire
Did not respond to question
No - no penalty was applied to those suppliers who experienced delay in their orders, on the contrary, flexibility was given to suppliers who want to move their orders to safer provinces.
Did not respond to question
Did not respond to question
Did not respond to the question - All sourcing and buying practices remain the same as previous situation before earthquakes.
Did not respond to question
Did not respond to question
Did not respond to question
Did not respond to question
Did not respond to question
Did not respond to question
Yes - All active factories in the region producing at that moment were directly contacted. In the following days, potential risks in the area were identified: mainly, building security and forced labour. Following due diligence criteria, Mango established an on-site visit plan, including tier 1 and tier 2. To date, the factory visits are already completed in the earthquake zone. During the on-site visits, no non-compliance was detected regarding forced labour, remuneration or building safet
Did not respond to question
https://www.business-humanrights.org/en/latest-news/mangos-response-to-turkey-earthquake-aftermath-questionnaire
Yes
No - no penalties and shipment plans of suppliers rescheduled mutually
Yes - shipment plans rescheduled mutually and all payments scheduled according to payment schedule as usual
Yes - no concessions applied to any orders, new or existing
No - prices on new orders not lower than previously
Yes - there is one fabric supplier we are in contact with to ensure full payments
Yes - if requested
Yes - offer vendor finance so suppliers can get early access to cash
Yes - all suppliers have a financial product option with low interest
Yes - offer vendor finance so suppliers can get early access to cash
Yes - as well as the existing annual 3rd party auditing policy that is in place which covers vulnerable workers’ rights, our in country compliance team visit to monitor the suppliers and interview workers.
Yes - Earthquake Safety Risk Management was already in place to ensure all production units are safe in terms of building structural standards
Yes - One of our colleagues sadly lost her parents and 2 other colleagues’ relatives were left homeless when their houses were destroyed. We are supporting these colleagues directly
https://www.business-humanrights.org/en/latest-news/marks-spencers-non-response-to-turkey-earthquake-aftermath-questionnaire
Yes
No
Yes
Yes - We did not seek price concessions from suppliers
No - prices on new orders from that region are not lower
Yes
No- Our standard payment terms are 30 days and this hasn’t changed
No- Our standard payment terms are 30 days and this hasn’t changed
No
No
Yes - We have maintained communication with all of our affected factories in the region and discuss each situation on a one-to-one basis. Where vulnerable workers are employed, we have engaged with those factories to ensure that all relevant aspects of our Code of Practice are being adhered to. We expect our team to reinstate in-person visits in the second half of 2023.
Yes - We have reached out to all suppliers/factories in the region. They have provided documentation from the Turkish Ministry of Environment, Urbanization and Climate which have been shared through the government’s online database.
Did not respond to question - Immediately after the earthquake we sent support in the form of medical supplies, food, living essentials and clothes. We also contributed a significant financial sum to the earthquake disaster relief effort.
https://www.business-humanrights.org/en/latest-news/nexts-response-to-turkey-earthquake-aftermath-questionnaire
Yes – Our buying teams were instructed to accommodate delays coming from Turkey
No
Yes - We took the decision as a business to accommodate order delays resulting from the earthquake.
Yes - Pricing negotiation is dealt with by our Buying teams and they were directed to not seek additional price concessions in Turkey as a direct result of the earthquake.
Did not respond to question - Tthere is little comparable product made in Turkey year on year and currently no product being sourced from Turkey that was also sourced pre-earthquake.
N/A - Primark does not nominate textile producers, however as a business we took a decision to accommodate order delays resulting from the earthquake
No
No – Our payment terms remained within 30 days following handover of product
No
No
Yes - We’ve a well established ethical trade programme run by our in-country team, which includes projects to support vulnerable workers – these are unrelated to the earthquake but have continued despite the challenges caused by the earthquake. Separately, we also deliver ongoing training to suppliers across all our sourcing markets, to promote worker welfare. In Turkey, this month we delivered an online training session to increase awareness on discrimination and to support them with mechanisms
Yes - Primark has a Structural Integrity Programme, through which we work with accredited international structural engineers to monitor and assess the structural integrity of supplier factories. While buildings in Turkey are not yet monitored under the programme, we have now taken steps to assess our supplier factories in the earthquake region and have plans to start to roll out the programme to our other supplier factories in the coming months. As we work to roll out the programme, we have un
No - Sadly, some of our supply chain partners lost team members in the earthquake. No specific requests around financial assistance for workers has been requested, however we remain in close contact with our suppliers and have offered them our ongoing and unwavering support.
https://www.business-humanrights.org/en/latest-news/primarks-response-to-turkey-earthquake-aftermath-questionnaire
Yes
No
Yes
Yes
No - The consequences of the earthquake were not used as a reference point in any price negotiations for any product with any supplier
Did not respond to question - PVH does not have visibility into payment terms between direct suppliers & fabric mills. PVH agreed with direct suppliers that fabric orders would not be reallocated to other producers. PVH remained flexible on delays
No
No
No
No
No - In the aftermath of the earthquake, PVH was in constant communication with the suppliers to understand what practices were implemented that may have impacted workers
No - As part of our due diligence efforts, PVH requests that suppliers submit an earthquake resistance analysis, where applicable. Additionally, PVH, along with other brands is participating in efforts to develop guidelines for brands on structural safety. Once finalized, brands can independently determine how to leverage the guidelines within their supply chain. These efforts are in addition to indicators related to health and safety found in PVH’s assessment (SLCP).
No - PVH is aware that the Turkish Government provided financial support to those impacted by the loss of family members. Also, the Government offered simplified loans with low rates for the impacted families. Additionally, PVH is aware that our suppliers supported the impacted families. Some suppliers opened their undamaged factories to be used as temporary shelters until the workers and their families were able to find a place to stay. Many of our vendors contributed financially and with i
https://www.business-humanrights.org/en/latest-news/pvhs-response-to-turkey-earthquake-aftermath-questionnaire
Yes
No
No - Payment terms have not been changed. However, shipment plans were rescheduled in alignment with suppliers where needed.
Did not respond to question
No - most prices were fixed before the earthquake as a standard procedure and have not been renegotiated as a consequence of the earthquake
N/A - no nominated textile producers in the area
No
No
No
Yes - made a donation aligned with supplier to set up a container living area
Yes - after the earthquake we contacted all suppliers with active factories in the region. We have maintained in regular contact and provided situation-specific support to the workforce through our WE Program. In addition, we have a policy regarding Syrian refugees since 2021 which has been communicated to all suppliers with active factories in Turkey.
Yes, all suppliers with active factories in the area were directly contacted by the sourcing team to receive transparency about the situation, to inquire how to support and to ensure safe production. Any new factories were requested to confirm that the building(s) did not have any damages from the earthquakes in addition to accepting external audit reports.
No
https://www.business-humanrights.org/en/latest-news/tchibos-non-response-to-turkey-earthquake-aftermath-questionnaire
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