Alabama Department of Human Resources
MyDHR
IEVS, other Federal and State agencies, UCSIS
- Based on information in the application screens, there is no active, front-end identity proofing required to submit an online application.
Arizona Department of Economic Security
Health-e-Arizona PLUS
SSA, IRS, State UI
- Application asks user to consent to having their identity verified before they can initiate the application. It is not clear if the application generates KBV or if the application is just checking the SSN and other information on the back-end but this is not entirely clear. It is possible to opt out of this (at least for SNAP/TANF applicants).
Arkansas Department of Human Services
Access Arkansas
IEVS and USCIS
- Based on information found during CfA review of the Access Arkansas process, appears there are no active identity proofing steps required during online application process.
California Department of Social Services (CDSS) and the California Department of Health Care Services (DHCS)
MyBenefitsCalWIN
Signature section notes that SSN or Immigration Status for household members applying for benefits may be shared with appropriate govt agencies as required by law.
- Creating a login for this application is optional if the user is only applying for CalFresh. If applying for cash aid, or medical services the user must create an account.
California Department of Social Services (CDSS) and the California Department of Health Care Services (DHCS)
BenefitsCal
- This joint application for SNAP, TANF, and Medicaid (MAGI and non-MAGI) is being rolled out statewide (https://www.cdss.ca.gov/inforesources/saws).
Colorado Department of Human Services; Colorado Department of Healthcare and Financing; Colorado Department of Early Childhood
PEAK
Notes will check SSN against outside data sources including SSA, IRS, USCIS, CO DOL.
- The application allows users to apply as a guest, meaning they are not required to create a log in.
Connecticut Department of Social Services; HUSKY Health
ConneCT
In the fine print Rights & Responsibilities section of the submission/signature page, notes that applicant data will be compared to outside sources for identity/eligibility/citizenship (IEVS, IRS, SSA, USICS)
- There was no evidence of active or front-end identity proofing required during the online application process.
Delaware Health and Social Services--Division of Social Services (TANF and SNAP); Division of Medicaid and Medical Assistance (Medicaid)
Delaware Assist
Federal, State and local government agency computer matching systems
- Within the portal there is a prompt for verifying identity, but it appears to be a request for the user to upload various documents, and appears to be optional.
Department of Human Services (SNAP, TANF), Department of Health Care Finance (Medicaid)
District Direct
SSA
Experian
- There is no active or front-end identity proofing required in the application flow; however the application attempts to verify things like the applicants lawful status in the country, their SSN, etc. If it is unable to, it lets applicants know they will need to verify this information and can do so online, by mail, in person, or via fax but this does not appear to be required before a user submits online.
Florida Department of Children and Families
ACCESS (Automated Community Connection to Economic Self Sufficiency)
Not specified
- Found no evidence of front-end or active identity proofing requirements. CfA review found evidence there is a document uploader.
Georgia Department of Early Care and Learning (Child Care); Department of Human Services: Division of Family & Children Services (SNAP, TANF); Georgia Department of Community Health (Medicaid); Georgia Department of Public Health (WIC)
Georgia Gateway
Non-specific mentions federal and state agencies and also IEVS
- No evidence of front-end or active identity proofing steps for submitting this application online. CfA review notes indicate existence of a document uploader.
Hawaii Department of Human Services
Public Assistance Information System
IRS, State DOL, SSA
- No evidence of front-end or active identity proofing required to submit this online application.
Illinois Department of Human Services
ABE (Application for Benefits Eligibility)
Does not specify which sources but notes SSN used to check identity, for SNAP, cash assistance, and medical assistance
Experian
- It appears that if portal is unable to generate questions to verify the user's identity after user has filled out household information section, they will be asked to verify by calling Experian. However, the user can select "Verify Identity Later" and continue to fill out and submit the application. (Unclear when it was from but did find information documenting this workflow, see "IL_ABE_identityproofing.pdf" under identity proofing screens/images.)
Indiana Family and Social Services Administration;
FSSA Benefits SNAP/TANF
Listed out before start of application, notes SSN subject to verification with State and Federal agencies such as the Social Security Administration, Bureau of Motor Vehicles, Internal Revenue Service, Department of Workforce Development. Income Eligibility Verification System (IEVS)
- Found no evidence of front-end or active identity proofing steps required.
Iowa Department of Human Services (SNAP, TANF, Medicaid)
DHS Services Portal
Very general note re: use of SSN to check income/other info
- Applicants must create an account to start an application.
Kansas Department for Children and Families
KCF Self Service Portal
SSN will be verified through computer matching programs
- Users must create an account to apply, however email is not required.
Kentucky Cabinet for Health and Family Services
kynect
Information text (popup so not captured, after ID proofing, but before starting app) states that SSN will be used to very family's income, and do computer matches with other agencies (KY's Dept of Employment Services, IRS, and "other matching sources"). Also notes that if applying for health coverage, "we need your permission to check your information with state and federal databases"
Experian
- Users must create account through Kentucky Online Gateway (KOG) the state's SSO.
Kentucky Cabinet for Health and Family Services
kynect Short SNAP Application
- This short SNAP application is separate from the integrated kynect application which allows users to apply for other benefits as well.
Louisiana Department of Children & Family Services
LA'CAFé (Louisiana CAFé Self Service Portal)
SSA, IRS, State IEVS, Louisiana Workforce Commission
- There is a way to get around the login/account setup requirement, but you have to generate an error to get that option to come up, which many people might not realize, or think to do. Although email address is described as recommended on the account setup screen rather than required, it does not seem possible to create an account without sharing an email address. If users have a My.LA.Gov account, they are instructed to use those credentials to sign in to the portal.
Maine Department of Health and Human Services
My Maine Connection
Sign & Submit page links to SNAP rights/responsibilities which notes that SSN will be verified through computer matching programs; with federal, state,local agencies, and info checked through IEVS.
- If user has an SSN, and indicates they have one on their application, they are required to submit it.
Maryland Department of Human Services
myMDTHINK
Specifies SSN will be checked against State Data Exchange (SDX) and Maryland Automated Benefits System (MABS) to prove income
- No evidence of active or front-end identity proofing.
Massachusetts Department of Transitional Assistance
DTA Connect SNAP
In "Sign & Submit" section, user asked to consent to their info being compared to info from state/federal agencies, local housing authorities, out-of-state welfare departments, financial institutions, and Equifax Workforce Solutions. Later in this agreement form, notes that SSN will be used for a few things, including checking identity and eligibility
- Users do not need to create an account to fill out the application, however individuals who already have cases may create an account to come back to their info. The login for DTA Connect is through MA's state SSO, login.mass.gov.
Michigan Department of Health and Human Services
MI Bridges
Not stated, information from MI notes they use a 3rd party
- The application does have front-end or active identity proofing, using KBV through a third party vendor, but it appears that applicants can skip. Confirming identity gives the user access to more info online.
County-administered state, Minnesota Department of Human Services
MNBenefits
- Application notes that if user has SSN, they "strongly recommend including it here."
Mississippi Department of Human Services (SNAP, TANF), Mississippi Division of Medicaid
ACCESS MS
IRS, SSA, DHS, IEVS
- Found no evidence of active or front-end identity proofing.
Mississippi Department of Human Services
myMDHS
"SSNs will be verified and used for Federal and State data matches, including but not limited to, Social Security, Internal Revenue Service, VA, MS Department of Employment Security, resource/income verifications, program disqualifications, and for collection of fraud debts"
- User submits SSN when creating an account and it is a required field.
Missouri Department of Social Services
DSS SNAP
IEVS, other state/fed sources
- Found no evidence of front-end or active identity proofing.
Montana Department of Public Health and Human Services
Montana DPHHS
Okta (sso is okta.mt.gov) (https://okta.mt.gov/)
SSA, IRS
- Found no evidence of active or front-end identity proofing used.
Nebraska Department of Health and Human Services
iServe/ACCESS Nebraska
- As a note, it was somewhat unclear, but it appears that the application for non-MAGI Medicaid would be included under this iServe Nebraska application flow.
Nevada Department of Health and Human Services (SNAP, TANF, Medicaid, WIC, Child care) through distinct divisions
Access Nevada
SSA, IRS, DHS
- Application materials describe submitting SSN as voluntary, but notes that individuals who do not provide an SSN may be denied benefits. Within the application, it is described as "optional" for non-applicants, and is not a required a field for applicants.
New Hampshire Department of Health and Human Services
NHEasy: Gateway to Services
IRS, SSA, federal, state, and local entities, financial institutions
- Users must create an account to apply, but account creation does not appear to request/require email address.
New Jersey Department of Human Services
MyNJHelps
Signature page notes that they may contact or use Social Security, IRS, state/local child supporting agencies, credit reporting agencies, unemployment files to confirm info
- User can create account without email address if they indicate they do not have one.
New Mexico Human Services Department
YesNM
- The application field for SSN is listed as optional, but is required for anyone applying for Medicaid.
New York State Office of Temporary and Disability Assistance
MyBenefits
Applicant rights/responsibilities page notes that users SSN will be used to check identity/verify income
- Users login through the state SSO, NY.gov ID.
NYC Human Resources Administration, Department of Social Services
ACCESS HRA
Consent page at end of application notes SSNs will be used to verify eligibility/identity
- Account creation step prompts user to enter either a username of their choice or an email address; email address is not required to create an account.
North Carolina Department of Health and Human Services
ePASS
Early on when listing PII needed to apply, notes info will be used to verify income, identity and citizenship status. Submission page notes that info will be checked against electronic databases including IRS, SSA, and DHS as well as consumer reporting agencies, financial institutions, other government agencies, and the local office.
Experian
- A login is NOT required if user is only applying to SNAP. However, it IS required if applying for Medicaid.
North Carolina Department of Health and Human Services
NC ePASS SNAP only
Notes SSN will be used to conduct data matches with agencies like SSA
- On the same portal as their combined ePASS application, NC offers applicants the opportunity to apply for SNAP without creating an account.
North Dakota Department of Human Services
Economic Assistance Self-Service Portal
IEVS, SSA, IRS, DOL (referenced in guidebook)
- Applicants are not required to create an account to login; the application allows users to start/continue an application without registering, but notes that a login is required to view benefits, submit reviews, report changes, and view notices.
Ohio Department of Job and Family Services, Ohio Department of Medicaid
Ohio Benefits
Signature page notes that info will be matched fed, state, local, employer records, specifically mentions SSA
- Also accessed information about this application from this JFS instructional video.
Oklahoma Department of Human Services and Oklahoma Health Care Authority (Medicaid)
OKDHSLive!
Notes info will be verified through computer matching programs
- Users must create an account to apply and an email address is required.
Oregon Department of Human Services; Oregon Health Authority (Oregon Health Plan)
Oregon Eligibility (ONE)
FAQ section notes that personal info will only be shared with "agencies that can verify your income and other information."
Experian
- Users are required to create an account to apply and an email address is required.
Pennsylvania Department of Human Services
COMPASS
The Rights and Responsibilities page of the FAQ section notes that "Pennsylvania receives information from the Income Eligibility Verification System (IEVS), financial institutions, consumer reporting and state and federal agencies to verify the information."
Experian
- COMPASS portal appears to use Keystone SSO login which can be used for other state services.
Departamento de la Familia (Administración de Desarrollo Socioeconómico de la Familia)
Digital ADSEF
- Users must create an account to access the platform/application. When they create an account, the confirmation message notes that they have successfully registered, and can use the platform, but notes that they should "remember to stop by a technician at one of our offices to validate your account." It's unclear what limitations are in place if they do not validate their account.
Rhode Island Department of Human Services
HealthSourceRI
Experian
- Applicants are required to create an account to apply, however entering email address appears to be optional.
South Carolina Department of Social Services
South Carolina Client Eligibility System-SCCES
- Creating an account appears to be required, but if users click through account creation screen they can find an option to apply without an account. The portal notes that creating account allows users to save their progress, check their application status, renew benefits, as well as scan and submit documents online.
South Dakota Department of Social Services
DSS South Dakota
Not specified, notes that SSN will be used to check information submitted on the application.
- The application does require users to create a login to access the application. However, users don't create a user name but are assigned an "e-form number" which functions as the username and the application sign-up section does not request email.
Tennessee Department of Human Services
One DHS
- Users must create an account to apply.
Texas Health and Human Services
Your Texas Benefits
- Email address does not appear to be required to create an account, although the account setup page notes that providing an email address may help the applicant get their benefits faster.
Utah Department of Workforce Services (DWS)
MyCase
- Users are prompted to sign-in to apply and users use the UtahID state SSO; however, for users who do not have an email address, it is possible to apply without signing in/creating an account by selecting "Fill out Exception Application."
Vermont Department for Children and Families
ESD MyBenefits
Rights and responsibilities section notes that SSN is used to verify accuracy/reliability of info provided to ESD.
- Users must create an account to apply.
Virginia Department of Social Services
Virginia CommonHelp
About You page, which asks for SSN notes that this info may be matched against federal, state, local records, as well as private claims collection agencies.
Experian
- Applicants must create an account to apply online.
Washington State Department of Social and Health Services
Washington Connection
Mentions computer matching to sources including IEVS.
- Creating an account to use the system is optional; the system notes that creating an account may let you come back later to finish an application.
West Virginia Department of Health and Human Resources
PATH (People's Access to Help)
Notes SSN will be used for computer matching on the signature page.
- Creating an account is required, and the portal uses Optum Gov ID.
Wisconsin Department of Health and Human Services (SNAP, Medicaid, WIC); Wisconsin Department of Children and Families (Wisconsin Works, or W-2, the state's TANF program)
ACCESS
- The application does not appear to require any active or front-end identity proofing. Applicants may be asked to provide identity documentation after the fact.