Switch from thinking about the problem to researching ideas and solutions.

This course is an introduction to digital service design, its processes and tools. It will show you a quick and effective way to (re)design your processes, services and products. It is a step-by-step method for user centred digital design, helping participants tackle genuine organisational challenges. Complete the course and gain a clear understanding of the design process, insights into user needs - and a ‘starter solution’ to take away. The course is suitable for ‘digital beginners' and tak