User flow: Right-clicked on tree, selected Reports; sent to Reports; right-clicked on the WAN product icon in the Filters section; then used Reports menu to select WAN Availability report. Result: Success with issues.TOT: 125 seconds.Analysis: He assumed that he could select a particular network segment on to which to run the WAN report, but since the tree was hidden in Reports, he tried to click the WAN filter button. This was reinforced by being able to right-click on the tree—he thought he was running the report on just that element. When presented with the concept of business views (custom trees), he said that would satisfy his need for running reports on discrete network segments