Right-clicked on tree and looked at Reports menu; selected Dashboard, clicked WAN tab; read ticket list, confused about non-date order; went back to tree and right-clicked to Reports; ran WAN Availability, cancelled; went to Network Details; end. Result: Success with issues.Time on task (TOT): 325 seconds.
Analysis: Since he'd never used a portal as part of his job, he was unclear on the purpose of the site and tended to click around randomly. He still judged correctly that the network was doi