Name
Status
Planned
Count3
1
Kasra Kyanzadeh, Followup Session
2
Katherine Duh, Initial Interview
3
Katherine Duh, Followup Session
4
Kasra Kyanzadeh, Initial Interview
5
Zoelle Egner, Initial Interview
6
Howie Liu, Initial Interview
7
Doug Forster, Initial Interview
8
Alex Sorokin, Initial Interview
9
Patricia Li, Initial Interview
10
Victoria Hay, Initial Interview
Status
Complete
Count6
Status
Canceled
Count1
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Date
Person Interviewed
Method
Session Type
Overall Feedback Score
GoToMeetingUrl
Session Recording
Notes
Time on task (minutes)
Features Requested/Complaints Mentioned
Studies
Attachments
6/28/2017
Kasra Kyanzadeh
User Interview
Followup Session
4: Somewhat Satisfied
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=HFDS74h_7&feature=youtu.be&t=1m50s
6/6/2017
Katherine Duh
Useability Test
Initial Interview
4: Somewhat Satisfied
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=HFDS74h_7&feature=youtu.be&t=2m53s
6/13/2017
Katherine Duh
User Interview
Followup Session
5: Very Satisfied
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=HFDS74h_7&feature=youtu.be&t=30s
6/21/2017
Kasra Kyanzadeh
User Interview
Initial Interview
1: Very Dissatisfied
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=HFDS74h_7&feature=youtu.be&t=5m40s
Clicked to Reports; selected WAN Availability report, ran it; commented that if the report ran more than a minute, she would click the “Notify on Completion” button. Result: Success. TOT: 20 seconds.
6/9/2017
Zoelle Egner
User Interview
Initial Interview
3: Neutral
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=LOLB87t&feature=youtu.be&t=4m4s
Add more right-click links to the network tree--Support tab, Report a Problem form, Request Service form Fix look & feel of tree filter buttons so they do not resemble shortcut links Add default “No tickets” text to Dashboard ticket lists (see Task 9/User 4 note below) Explore the possibility of adding a Search Trouble Tickets link on the Trouble Tickets sub-tab Revisit Dashboard iconography to see if there’s a better way of displaying status Even though business views was not part of this
6/16/2017
Howie Liu
User Interview
Initial Interview
1: Very Dissatisfied
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=LOLB87t&feature=youtu.be&t=2m12s
Explore the possibility of adding a Search Trouble Tickets link on the Trouble Tickets sub-tab Revisit Dashboard iconography to see if there’s a better way of displaying status Even though business views was not part of this test, it came up several times in the context of reports and status. Add an interface for creating business views as soon as possible since it is clear that business views will greatly increase the portal functionality for all sets of users. Consider making the Dashboard
5/2/2016
Doug Forster
User Interview
Initial Interview
3: Neutral
www.gotomeeting.com/totallyrealmeeting
https://mail.google.com/mail/u/1/157e4221e31c3131
Give a high priority to re-implementing the legacy Inventory screen in order to eliminate confusing navigation Rename Search tab to Searches to get users to see the search functionality as part of the portal data, not the portal itself (see Task 9 details below) (DONE) Fix icon/feedback for grid column sorting (DONE) Add more right-click links to the network tree—Support tab, Report a Problem form, Request Service form Fix look & feel of tree filter buttons so they do not resemble shortcut l
5/14/2016
Alex Sorokin
User Interview
Initial Interview
4: Somewhat Satisfied
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=FKAE92t&feature=youtu.be&t=42s
Right-clicked on tree and looked at Reports menu; selected Dashboard, clicked WAN tab; read ticket list, confused about non-date order; went back to tree and right-clicked to Reports; ran WAN Availability, cancelled; went to Network Details; end. Result: Success with issues.Time on task (TOT): 325 seconds. Analysis: Since he'd never used a portal as part of his job, he was unclear on the purpose of the site and tended to click around randomly. He still judged correctly that the network was doi
5/21/2016
Patricia Li
User Interview
Initial Interview
1: Very Dissatisfied
www.gotomeeting.com/totallyrealmeeting
https://soundcloud.com/weworkmars-ux-interviews/sklfhaldhfahfake
Clicked Home/Dashboard, viewed Combined tab; saw the Health icon but interpreted the arrow pointing to the current health level as the desired health level (opposite of design); commented that she wasn’t sure of the context of health, what was the definition, and that “infrastructure” meant “everything” to her regardless of tab context; after clicking to several other Dashboard tabs she noticed the health level arrow changing and corrected her interpretation, commented that the tickets listed in
5/16/2016
Victoria Hay
User Interview
Initial Interview
5: Very Satisfied
www.gotomeeting.com/totallyrealmeeting
https://www.youtube.com/watch?v=FKAE92t&feature=youtu.be&t=4m10s
Expanded network tree, clicked on red element; sent to Network Details, examined the list of open tickets, "Just Austin has problems, HQ is up with problems." Correct. Result: Success.TOT: 60 seconds
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