Clicked to Reports; selected WAN Availability report, ran it; commented that if the report ran more than a minute, she would click the “Notify on Completion” button. Result: Success. TOT: 20 seconds.
Add more right-click links to the network tree--Support tab, Report a Problem form, Request Service form
Fix look & feel of tree filter buttons so they do not resemble shortcut links
Add default “No tickets” text to Dashboard ticket lists (see Task 9/User 4 note below)
Explore the possibility of adding a Search Trouble Tickets link on the Trouble Tickets sub-tab
Revisit Dashboard iconography to see if there’s a better way of displaying status
Even though business views was not part of this
Explore the possibility of adding a Search Trouble Tickets link on the Trouble Tickets sub-tab
Revisit Dashboard iconography to see if there’s a better way of displaying status
Even though business views was not part of this test, it came up several times in the context of reports and status. Add an interface for creating business views as soon as possible since it is clear that business views will greatly increase the portal functionality for all sets of users.
Consider making the Dashboard
18
Color coding
Dashboard Launch 7/17
5/2/2016
Doug Forster
User Interview
Initial Interview
3: Neutral
www.gotomeeting.com/totallyrealmeeting
https://mail.google.com/mail/u/1/157e4221e31c3131
Give a high priority to re-implementing the legacy Inventory screen in order to eliminate confusing navigation
Rename Search tab to Searches to get users to see the search functionality as part of the portal data, not the portal itself (see Task 9 details below) (DONE)
Fix icon/feedback for grid column sorting (DONE)
Add more right-click links to the network tree—Support tab, Report a Problem form, Request Service form
Fix look & feel of tree filter buttons so they do not resemble shortcut l
Right-clicked on tree and looked at Reports menu; selected Dashboard, clicked WAN tab; read ticket list, confused about non-date order; went back to tree and right-clicked to Reports; ran WAN Availability, cancelled; went to Network Details; end. Result: Success with issues.Time on task (TOT): 325 seconds.
Analysis: Since he'd never used a portal as part of his job, he was unclear on the purpose of the site and tended to click around randomly. He still judged correctly that the network was doi
Clicked Home/Dashboard, viewed Combined tab; saw the Health icon but interpreted the arrow pointing to the current health level as the desired health level (opposite of design); commented that she wasn’t sure of the context of health, what was the definition, and that “infrastructure” meant “everything” to her regardless of tab context; after clicking to several other Dashboard tabs she noticed the health level arrow changing and corrected her interpretation, commented that the tickets listed in
Expanded network tree, clicked on red element; sent to Network Details, examined the list of open tickets, "Just Austin has problems, HQ is up with problems." Correct. Result: Success.TOT: 60 seconds
Give a high priority to re-implementing the legacy Inventory screen in order to eliminate confusing navigation
Rename Search tab to Searches to get users to see the search functionality as part of the portal data, not the portal itself (see Task 9 details below) (DONE)
Fix icon/feedback for grid column sorting (DONE)
Add more right-click links to the network tree—Support tab, Report a Problem form, Request Service form
Fix look & feel of tree filter buttons so they do not resemble shortcut links
Add default “No tickets” text to Dashboard ticket lists (see Task 9/User 4 note below)
Explore the possibility of adding a Search Trouble Tickets link on the Trouble Tickets sub-tab