Date
1
6/11/2016
2
6/9/2016
3
5/8/2016
4
4/27/2016
5
4/23/2016
6
4/11/2016
7
4/1/2016
8
3/18/2016
9
3/10/2016
10
3/8/2016
11
3/7/2016
12
2/19/2016
13
2/18/2016
14
2/10/2016
15
1/25/2016
16
1/12/2016
17
1/6/2016
18
12/19/2015
19
12/14/2015
20
12/4/2015
21
11/16/2015
22
10/23/2015
23
10/2/2015
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Section
Component
Issue
Resolution
NFP received
2nd Shipment
Faraday Tested Component
Build / Model
Bike Serial Number
NFC Serial Number
Replacement Part # / Serial #
Dealer/Customer
Original message
Root cause
confirmed in house
Electrical
Mode Selector
E-ink display failure
sent new mode selector
Electrical
Mode Selector
E-ink display failure
sent new mode selector
Electrical
Mode Selector
E-ink display failure
Replaced selector
Electrical
Controller
In stand: motor spins up and does not spin down, even after break is fully applied. Switching mode does not turn off motor.
Send new controller
Electrical
Controller
Does not pedal assist.
sent new controller
Electrical
Controller
Controller does not response to power or on switch activity.
Electrical
Headlight
Defective headlight cable
Replaced headlight
Electrical
Controller
Controller does not response to power or on switch activity.
Sent new controller
Electrical
Controller
Controller does not response to power or on switch activity.
Electrical
Controller
Controller does not response to power or on switch activity.
Replaced controller in house
Electrical
Controller
Customer and mechanic describe same issue: Bike turns on, all lights function. Motor spins normally, then cuts out shortly afterwards. Changing mode selector position may cause motor to come back on.
Sent new controller
Electrical
Mode Selector
E-ink display failure
Electrical
Controller
Controller does not response to power or on switch activity.
Sent new controller
Assembly
Starnut
Wrong starnut
shop fixed it
Electrical
Controller
Motor stuttered - Adam found the problem. Replaced controller.
replaced controller
Electrical
Controller
Controller does not response to power or on switch activity.
RMAed bike
Mechanical
Kickstand
Broken kickstand
Sent replacement
Mechanical
Front Rack
Loose rack bolt
Mechanical
Front Rack
Weld on rack bracket broke
Replaced rack
Mechanical
Wheel
Metal spur in rim poked hole in tire.
Customer repaired
Mechanical
Frame
Possible cracked frame. Customer will bring bike into shop for examination.
Electrical
Mode Selector
Mode selector does not communicate with controller
sent new mode selector
Assembly
Handlebar
Missing handlebar shim
Sent replacement shim
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