In stand: motor spins up and does not spin down, even after break is fully applied. Switching mode does not turn off motor.
Send new controller
Build of 184
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Electrical
Controller
Does not pedal assist.
sent new controller
Build of 450
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6789123456
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Electrical
Controller
Controller does not response to power or on switch activity.
Build of 184
12345678
456789123
6789123456
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Electrical
Headlight
Defective headlight cable
Replaced headlight
Build of 184
12345678
456789123
6789123456
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Electrical
Controller
Controller does not response to power or on switch activity.
Sent new controller
Build of 184
12345678
456789123
6789123456
Someone nice!
www.redacted.com
Electrical
Controller
Controller does not response to power or on switch activity.
Build of 184
12345678
456789123
6789123456
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www.redacted.com
Electrical
Controller
Controller does not response to power or on switch activity.
Replaced controller in house
Build of 184
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The red wire solder pin impaled the insulator (foam) to cause the short happened .
Electrical
Controller
Customer and mechanic describe same issue: Bike turns on, all lights function. Motor spins normally, then cuts out shortly afterwards. Changing mode selector position may cause motor to come back on.
Sent new controller
Build of 450
12345678
456789123
6789123456
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Electrical
Mode Selector
E-ink display failure
Build of 450
12345678
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6789123456
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Electrical
Controller
Controller does not response to power or on switch activity.
Sent new controller
Build of 450
12345678
456789123
6789123456
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www.redacted.com
Assembly
Starnut
Wrong starnut
shop fixed it
Build of 450
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6789123456
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Electrical
Controller
Motor stuttered - Adam found the problem. Replaced controller.
replaced controller
Build of 450
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Electrical
Controller
Controller does not response to power or on switch activity.
RMAed bike
Build of 184
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Mechanical
Kickstand
Broken kickstand
Sent replacement
Build of 300
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Mechanical
Front Rack
Loose rack bolt
1st gen
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Mechanical
Front Rack
Weld on rack bracket broke
Replaced rack
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Mechanical
Wheel
Metal spur in rim poked hole in tire.
Customer repaired
Build of 450
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Mechanical
Frame
Possible cracked frame.
Customer will bring bike into shop for examination.
12345678
456789123
6789123456
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Electrical
Mode Selector
Mode selector does not communicate with controller
sent new mode selector
Build of 450
12345678
456789123
6789123456
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Assembly
Handlebar
Missing handlebar shim
Sent replacement shim
Build of 184
12345678
456789123
6789123456
Someone nice!
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Electrical
Controller
Controller does not response to power or on switch activity.
Sent new controller
Build of 450
12345678
456789123
6789123456
Someone nice!
www.redacted.com
Electrical
Controller
Controller does not response to power or on switch activity.
Sent new controller
12345678
456789123
6789123456
Someone nice!
www.redacted.com
25 records
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Summary
Alert
Lorem ipsum
Okay
11/16/2015
Loaded
Date
11/16/2015
Section
Mechanical
Component
Frame
Issue
Possible cracked frame.
Customer will bring bike into shop for examination.