The product just doesn't do what I need it to do, unfortunately. Not enough customization options for my use case.
5
Detractor
Poor fit for use case
6/19/2017
4:12pm
madisonrice@example.com
Triaria Group
⭐
⭐⭐
Significantly Worse
Slightly Worse
AccessFile is way, way more flexible and looks better! Sorry. I just don't think your product is right for me.
2
Detractor
Poor fit for use case
6/19/2017
4:12pm
alanellis@example.com
Tantamount Studios
⭐⭐
⭐⭐
Slightly Worse
Slightly Worse
Customer support takes too long for me to respond! I can't wait a whole day between each response.
3
Detractor
Slow response times
6/19/2017
4:12pm
rachelpierce@example.com
Liberty Pictures
⭐⭐⭐
⭐⭐
Similar
Slightly Worse
Is it that hard to get someone on the phone for me? Why?
5
Detractor
No phone support
6/19/2017
4:12pm
dennisschultz@example.com
Wolf Searchlight
⭐⭐
⭐⭐⭐
Slightly Worse
Similar
Breaks for me every few hours. I've written into support about this but no response!
4
Detractor
Performance issues
6/19/2017
4:12pm
jordansmith@example.com
Cony
⭐⭐
⭐⭐⭐⭐
Slightly Worse
Slightly Better
I appreciated all the help that I got from James and Maya, but it just isn't enough to make up for the fact that your product doesn't do nearly as much as you claim...
6
Detractor
Poor fit for use case
6/6/2017
8:32pm
danielstollman@example.com
Wolf Motors
⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Slightly Better
Slightly Better
I like that you guys respond to me within 3 hours every time!
7
Passive
Fast response times
6/19/2017
4:12pm
jonathanperkins@example.com
Objectively Edible
⭐⭐⭐⭐
⭐⭐⭐⭐
Similar
Slightly Better
Sometimes I get random outages but other than that, pretty good!
8
Passive
Performance issues
6/19/2017
4:12pm
zacharywillis@example.com
Consens.us
⭐⭐⭐⭐
⭐⭐⭐
Slightly Better
Similar
Many times support doesn't really help me with my question
8
Passive
Ineffective support
6/19/2017
4:12pm
jessicamoreno@example.com
EnnWe
⭐⭐⭐⭐
⭐⭐⭐⭐
Slightly Better
Slightly Better
Things work great
7
Passive
No complaints
6/19/2017
4:12pm
marthacastro@example.com
Exploitr
⭐⭐⭐⭐⭐
⭐⭐⭐⭐
Significantly Better
Similar
No weekend support. Why is that?
8
Passive
No weekend support
6/19/2017
4:12pm
shirleyhowell@example.com
Fastidio.us
⭐⭐⭐⭐
⭐⭐⭐⭐
Similar
Slightly Better
I feel like the product interface could use some improvements
7
Passive
UX improvements
6/19/2017
4:12pm
terryherrera@example.com
Overeatify
⭐⭐⭐⭐⭐
⭐⭐⭐⭐
Significantly Better
Slightly Better
No major problems for me
8
Passive
No complaints
6/19/2017
4:12pm
evelynmendez@example.com
Cordiala Car Insurance
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Significantly Better
Significantly Better
Couldn't ask for anything better!
9
Promoter
Good fit for use case
6/19/2017
4:12pm
harrykennedy@example.com
The Ascalon Group
⭐⭐⭐⭐⭐
⭐⭐⭐⭐
Significantly Better
Slightly Better
I love that you're always there but maybe a few more people to help out on support would be great.
10
Promoter
Slow response times
6/19/2017
4:12pm
janeguzman@example.com
Svalinn Security
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Significantly Better
Significantly Better
Everything works so perfectly. Thank you so much!
9
Promoter
Good fit for use case
6/19/2017
4:12pm
kimberlymedina@example.com
Blemborg Philanthropies
⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Slightly Better
Significantly Better
Support is SO SO helpful to me!!
10
Promoter
Effective support
6/19/2017
4:12pm
billycox@example.com
Mel and Belinda Yeats Foundation
⭐⭐⭐⭐⭐
⭐⭐⭐⭐
Significantly Better
Slightly Better
I had no idea who you were just three days ago but I've fallen in love.