Lost some recorded videos after restarting the QWERTY app
2
Motion detection isn't working for the QWERTY camera
3
Sending duplicates of every alert (to both text and email)
4
QWERTY won't save new recorded faces
5
iPhone is having issues pairing to a new QWERTY
6
Fuzzy images from night vision recordings
7
Unable to open previously recorded videos until a restart of the app
8
Having some issues pairing to a new QWERTY app
9
Unable to toggle the sensitivity controls for alert preferences
10
PorchCam program options aren't showing up on the desktop app
11
Internet speed too slow
12
Server malfunctioning and sending error messages
13
Battery life monitor is incorrect
14
Siren goes off without any particular reason
15
Live-streaming in Android keeps minimizing from full-screen view
16
Night vision sometimes flashes to a completely black screen for a couple seconds
17
Button for sharing live streams is sometimes off-center (and goes to the next row)
18
Slight delay in receiving alerts from motion detection
19
Recorded videos have to be double-tapped to open in Android
20
Alarm siren will sometimes sound without any alert being triggered
21
Noise detection can't pickup voices or speech with loudness in the background
22
Recording thumbnails are sometimes turned 90 degrees on iOS
Drag to adjust the number of frozen columns
Priority
Attachments
Status
Assigned to
Description
Opened date
Days old
Duplicates?
Bug source
Associated features
Created by
Notification status
Critical
In progress
Katina Frey
User reports that their desktop app crashed while they were using it, and when they came back, they were missing 2 or 3 recorded videos from the previous week
06-24-19
2070
Emailed in from user Marsha Stewart (marsha.s@example.com)
Recording
Katina Frey
Critical
Can't reproduce
Katina Frey
QWERTY camera does not seem to be responding to any motion (even those well within the range of 50 ft). Recording and all other functionality of the QWERTY device doesn't seem to be impacted at all though
09-04-19
1998
First reported by one of our VIP users, Carlo Prianti (cprianti@example.com)
Also reported by the following users:
- Amy Shen (amys38@example.com)
- Carlotta White (carlotta.white@example.com)
Motion detection
Mattheus Anderson
High
Complete
Clara Rotelli
User is receiving duplicates for each alert message, ranging from 2-5 additional messages on top of the original (and correct) alert to both email and text
06-24-19
2070
Reported by user Kamala Davis (kamala.d123@example.com) on 11/13/16
Alerts
Katina Frey
✅ Already notified
High
Complete
Katina Frey
User has 5 faces saved for QWERTY's facial recognition, but the system isn't letting him save more than those 5. He's tried removing existing ones and adding different ones, etc.
06-24-19
2070
Emailed in from Nima Singh (nimsingh@example.com)
Facial recognition
Mattheus Anderson
✅ Already notified
High
Blocked
Gabriella Lily
User is having issues pairing his iPhone to his QWERTY, though he's able to do so through an Android device or his desktop
06-24-19
2070
Having some issues pairing to a new QWERTY app
Emailed issue from Karl Guo (ktotheguo@example.com)
iOS
Belinda Chen
High
Can't reproduce
Katina Frey
User reports that the images sometimes "fuzz out" or have a period where the image quality is low resolution
06-24-19
2070
Found internally during some testing
Night vision
Recording
Gabriella Lily
High
Deepa Vartak
They shared that sometimes their app freezes on Android when they're trying to access previously recorded videos and they have to restart the app for it to work
06-24-19
2070
Shared during a customer call w/ Elvis Production Co.
Recording
Android
Katina Frey
High
Duplicate
Gabriella Lily
Company reported that they sometimes have some issues with pairing their Apple devices to a new PorchCam. They don't have Android devices and don't use the desktop app, so unsure if it happens there also
06-24-19
2070
iPhone is having issues pairing to a new QWERTY
Shared during a customer call w/ ABC Enterprises
iOS
Stephan Oswald
High
In progress
Clara Rotelli
In the PorchCam app, user is unable to change the sensitivity controls for their alert preferences (both on mobile and the through the web desktop). It appears to be just stuck on the default and doesn't move or respond to anything
09-04-19
1998
Found during an internal bugbash while QA testing for the upcoming launch
Alerts
iOS
Android
Katina Frey
High
The PorchCam options to select programs for your PorchCam's behavior don't appear sometimes when you're coming from the recorded videos tab
09-04-19
1998
Found during an internal test
Programming
Marcellus Wong
High
In progress
Marcellus Wong
The internet speed on certain devices is too slow
02-11-21
1472
Server issues?
Katina Frey
High
In progress
Stephan Oswald
02-11-21
1472
Clara Rotelli
Normal
In progress
Mattheus Anderson
"Battery life meter seems to be off by ~10%, as our PorchCam's battery ran off even though it said there was still 10% of charge left"
06-24-19
2070
Email from Narcissa Kairos (narci.k@example.com)
Battery
Belinda Chen
Normal
Reports that the alarm siren will make a short sound (< 1 or 2 seconds) but there isn't anything that will have triggered the alarm (or show in alerts)
06-24-19
2070
Email from Margiela's Italian restaurant (hello@margielas.com)
Alerts
Reuben Ettore
Normal
In progress
Deepa Vartak
User reports that Android live streaming of video keeps minimizing from a full-screen view on its own (usually after 30-45 seconds)
09-04-19
1998
Email from Nelson Galdofini (nellie.g@example.com)
Android
Live-streaming
Clara Rotelli
Normal
User reports that their night vision will sometimes cut to a black screen for a split second (though this only happens roughly ever few minutes)
09-04-19
1998
An anonymous user (not signed in) mentioned this in the community forums
Night vision
Katina Frey
Low
Complete
Belinda Chen
The button for sharing live streams sometimes is off of its normal position on the menu bar, but you have to lick on where it's "supposed to be" to share live streams (not where the button is actually located)
06-24-19
2070
Discovered during internal QA testing
Live-streaming
Deepa Vartak
⚠️ Need to notify
Low
By design
Katina Frey
User reported that there was sometimes up to a 30 second or minute delay for an alert to be sent after PorchCam had detected activity (on the highest sensitivity settings)
06-24-19
2070
Posted in the community forum by Deborah Markowski
Motion detection
Alerts
Clara Rotelli
Low
In progress
Deepa Vartak
Past recorded videos have to sometimes be tapped twice to open on the Android app (though single-tap works most of the time)
06-24-19
2070
Reported in the community forum by Sergio Paloma
Recording
Android
Reuben Ettore
Low
In progress
Marcellus Wong
The PorchCam siren will sometimes go off for about 2-5 seconds when there isn't anything that's triggering the alarm (no motion detected, etc.)
06-24-19
2070
Posted on community forum by Camila Nguyen (cammie@example.com)
Alerts
Siren
Gabriella Lily
Low
Won't fix
Reuben Ettore
Complaint that PorchCam can't pick up voices/speech when there's a loud fan running or other background noise (like a storm, etc.)
09-04-19
1998
Emailed complain from a user, Amanda Savelson (a.savelson@example.com)
Noise detection
Reuben Ettore
Low
In progress
Gabriella Lily
User reports that some of their video thumbnails rotated 90 degrees counter-clockwise, but the videos themselves are fine
09-04-19
1998
Reported by user Christian Perry (gogodzilla@example.com)