12 Step Guide to Choosing the Best Help Desk Software
61
Support Kit
62
Support Ops
63
Helping Sells Radio
64
The SD Recap Podcast
65
Experience This!
66
Focus on Customer Service Podcast
67
The Humans Strike Back
68
Support Leaders
69
101 eCommerce Tips
70
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
71
The Effortless Experience
72
Ask
73
Hug Your Haters
74
The Customer Rules
75
The Starbucks Experience
76
Anything You Want
77
The Customer Support Handbook
78
Delivering Happiness
79
Customer Loyalty
80
Be Our Guest
81
We Support
82
Support Driven
83
The Helpful Newsletter
84
Support Driven
85
Support Focused
86
Remotive
87
Remote.co
88
We Work Remotely
89
Remote OK
90
Inbound
91
Customer Experience Summit
92
ElevateCX
93
Support Driven Expo
94
Support Driven
95
Customer Retention/Happiness
96
Buffer Community
97
CS Heroes
98
Hively
99
Postable
100
Get My Response Time
101
Nice Reply
102
Customer Thermometer
103
Delighted
104
75 Customer Service Facts, Quotes & Statistics
105
Soapbox
106
Loom
107
Cloud App
108
Bonusly
109
Teambit
110
Reply
111
Sprout Social
112
Get Feedback
113
Hotjar
114
Statuspage
115
Wistia
116
Make My Persona
117
Inspectlet
118
Zendesk Explore
119
BubbleIQ
120
HugOps
Type
LIve Chat Software
Count10
Type
Knowledgebase Software
Count6
Type
Chat Bots
Count6
Type
Support Agent Services
Count8
Type
Blogs
Count10
Type
Guides
Count7
Type
Podcasts
Count7
Type
Books
Count12
Type
Newsletters
Count3
Type
Job Boards
Count6
Type
Conferences
Count4
Type
Slack Communities
Count4
Type
Miscellaneous
Count23
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URL
Description
Summary
Summary
https://www.groovehq.com/
Delight your online customers with awesome, personal support.
https://www.helpscout.com/
Help Scout makes excellent customer service achievable for companies of all sizes.
https://frontapp.com/
The shared inbox for teams
https://freshdesk.com/
Intuitive, feature-rich, affordable customer support software
https://www.zendesk.com/
The best customer experiences are built with Zendesk
https://www.keeping.com/
Deliver better customer support from your current mailbox. No external help desk needed!
https://www.kayako.com/
Kayako helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow.
https://www.happyfox.com/
Provide Exceptional Customer Support. Everyday.
https://www.paldesk.com/
Be there when your customers need you
https://gorgias.io/
Flawless customer service for Shopify stores
https://www.hubspot.com/products/service
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.
https://www.zoho.com/desk/
The industry's first context-aware help desk software that helps businesses focus on the customer.
https://www.kustomer.com/
The next-generation customer management platform for the people-first enterprise.
https://www.reamaze.com/
Support, Engage, and Convert Customers with Chat, Social, SMS, FAQ, and Email on a Single Platform.
https://snapengage.com/
Transform your customer engagement.
https://www.drift.com/
Drift is the new way businesses buy from businesses.
https://sumo.com/
Free Tools to Automate Your Site Growth.
https://www.olark.com/
Olark Live Chat connects you to the right customer, in the right place, at the right time.
https://talkus.io/
Live chat in Slack for SaaS
https://www.intercom.com/
A new and better way to acquire, engage and retain customers
https://www.livechatinc.com/
The fastest way to help your customers
https://www.freshworks.com/live-chat-software/
Freshchat is a modern messaging software built for teams who want to do more.
https://helpcrunch.com/
Turn prospects into customers, drive sales, and improve retention with a rich toolbox combining modern live chat, in-app messenger, auto messages, ticketing, and email automation.
https://crisp.chat/en/
Give your customer experience a human touch.
https://helpjuice.com/
Easy-to-use knowledge base software that guarantees 50% less support emails and more happy customers.
https://www.helpdocs.io/
The easiest way to create comprehensive, customizable support pages and FAQs.
https://www.drift.com/help/
Helping is the new selling
https://helpsite.com/
Generate a beautiful FAQ & help site in minutes. Your users deserve it.
Expert customer support by people who love people.
https://partnerhero.com/
Global Support For Your Startup
https://www.helpscout.net/blog/
Discover applicable ideas for how you can delight customers and build/measure true customer loyalty.
https://www.supportdriven.com/blog/
Get answers from our community of 3000+ folks that care deeply about support.
https://www.groovehq.com/support/
Learn how to increase retention, referrals and revenue through awesome customer support.
https://www.kayako.com/blog/
Learn best practices that help teams be more productive and build customer loyalty.
https://blog.hubspot.com/service
HubSpot's blog dedicated to helping transform today's customer service organization.
https://freshdesk.com/blog/articles/
Our blog on Customer Support, Startups and more
http://customerservicelife.com/
Identifying Our Customers And Serving Them Better
http://winthecustomer.com/blog/
Win the Customer! An award winning customer service blog discussing the latest trends and best practices of customer service experience in the call center.
https://www.zendesk.com/blog/
Zendesk's blog is the best source for customer service tips, industry best practices, and Zendesk product news.
The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media.
https://www.hotjar.com/humans
A weekly podcast designed to help you succeed by putting people first.
https://www.supportleaderspodcast.com/
The Support Leaders Podcast interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and and the most amazing customer experiences.
https://mikefolli.ng/2tkSl3U
Grow your eCommerce business with 1,100+ recommended tools, resources, and real world examples packed into 101 tips.
https://mikefolli.ng/2yOCqRx
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
https://mikefolli.ng/2KtM7cL
Conquering the New Battleground for Customer Loyalty
https://mikefolli.ng/2Kc9doV
The counterintuitive online formula to discover exactly what your customers want to buy
https://mikefolli.ng/2KrDShe
How to Embrace Complaints and Keep Your Customers
https://mikefolli.ng/2KtOfxV
The 39 Essential Rules for Delivering Sensational Service
https://mikefolli.ng/2wQIOUR
5 Principles for Turning Ordinary Into Extraordinary
https://mikefolli.ng/2wJGxKm
40 Lessons for a New Kind of Entrepreneur
https://mikefolli.ng/2Lfo2Tb
How to Create the Ultimate Customer Experience for Your Brand
Each edition contains links to all the interesting conversations from our Slack chat. We'll also throw in all the customer-related articles that we're reading.
https://www.userchamp.com/helpful
Weekly selection of articles about learning from users and building great products.
https://www.supportdriven.com/job-board/
We’re here to help connect great companies
with great Customer Support professionals.
https://supportfocused.com/
The best customer support focused jobs, all in one place.
https://remotive.io/find-a-remote-job/#s=1
Find a remote job anywhere in the world!
https://remote.co/remote-jobs/customer-service/
All Things Remote Work
https://weworkremotely.com/
Find the most qualified people in the most unexpected places: Hire remote!
https://remoteok.io/remote-customer-support-jobs
Remote OK is the biggest remote jobs board on the web to help you find a career where you can work remotely from anywhere.
https://www.inbound.com/
INBOUND celebrates the human, helpful side of business.
Learn about improving customer experience and crafting brand storytelling from The Walt Disney Company.
http://elevatecx.co/
The premier event for customer experience leaders.
https://supportdriven.com/expo-americas-2019/
SD Expo Americas brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.
https://www.supportdriven.com/register/
An Online Community for Support Pros
https://thomsonnguyen.typeform.com/to/QIcekS
A slack community of people who want to retain our users, and talk about product changes, marketing techniques, and anecdotes that have led to customer retention and happiness!
https://buffer.com/slack
Our real-time home for sharing resources and making connections
https://csheroes.typeform.com/to/HOCQrT
The new Slack group for customer support professionals.
http://teamhively.com/
Real Time customer feedback & employee rewards
https://www.postable.com/
Really nice cards, mailed for you.
https://www.getmyresponsetime.com/
If you're not responding to leads in real-time, you could be missing out. How long do your hottest leads wait to hear back from you?
https://www.nicereply.com/
Improve your customer service & customer experience with Nicereply - a customer satisfaction survey software,
https://www.customerthermometer.com/
1-click email surveys customers love
https://delighted.com/
The fastest and easiest way to gather actionable feedback from your customers
How Your Business Can Deliver With the Best of the Best
https://wistia.com/soapbox
Soapbox is a free Chrome extension that enables anyone to record, edit, and share high-quality videos in minutes.
https://www.useloom.com/
A new kind of work communication tool that helps you get your message across through instantly shareable videos.
https://www.getcloudapp.com/
CloudApp is an easy-to-use screen recorder that brings video, webcam, screenshot annotation, and GIF creation securely to the cloud.
https://bonus.ly/
Bonusly is an engaging recognition and rewards platform that enriches your company culture.
https://teambit.io/
Teambit helps teams create a high performing culture with regular feedback.
https://buffer.com/reply/
Social customer service software for support teams
https://sproutsocial.com/social-customer-service/
Social Customer Service & Support at Scale
https://www.getfeedback.com/
Easy-to-use survey software designed to improve response rates.
https://www.hotjar.com/
Hotjar is a new and easy way to truly understand your web and mobile site visitors.
https://www.statuspage.io/
The #1 status and incident communication tool.
https://wistia.com/
Video software for the video-loving business
https://www.hubspot.com/make-my-persona
Create professional, customizable buyer personas in minutes with the help of our intuitive free generator.
https://www.inspectlet.com/
Google Analytics tells you what, Inspectlet tells you why.
https://www.zendesk.com/explore/
Analytics for businesses to measure and improve the entire customer experience.
https://www.bubbleiq.com/
BubbleIQ ensures tickets get solved quickly by connecting the systems support teams rely on every day.
https://www.statuspage.io/hugops
HugOps is a movement to show support and empathy for the humans that work hard to keep your favorite services up and running. Help spread the HugOps love!
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.