Name
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HIPAA Compliant Chat
2
Global Mobile Messaging Consumer Report 2016
3
Appointment Reminders Guide
4
Blueprint for Mobile Messaging
5
Why Mobile Messaging Works Infographic
6
How to Add Omnichannel Experiences to Your Contact Centre
7
How to Build Marketplaces that Stand Out
8
How to Build Marketplaces that Attract Users
9
How to Build Marketplaces That Users Trust
10
IDC MarketScape For Cloud Communications Platforms
11
Communications Blueprint for On-Demand Marketplaces & the Sharing Economy
12
Analyst Report: From Application Design to Application Composition
13
The Agile Contact Center: A New Approach to Customer Service
14
Five Reasons to Add Communications to Your CRM Today
15
WebRTC Rolls Out in Business Apps
16
Leveraging Short Code Marketing in Your Customer Lifecycle
17
The Real Reason the Cloud is Winning
18
How the Communications Revolution is Reshaping the Contact Center: Three Case Studies to Read Now
19
Seven Ways Communication Can Drive Service Management Automation
20
Find Success with Communications-Enabled Business Processes
21
Get a Competitive Edge with Notifications
22
Taking Control of Your Short Code
23
8 Ways to Increase Conversions with Call Tracking
24
A Guide to Phone-Based Password Protection
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Description
Whitepaper URL
Image URL
Use Cases
Use Virgil with Twilio Programmable Chat to provide end-to-end encryption, passwordless authentication using public/private key cryptography, secure communications, and access control.
https://www.twilio.com/white-papers/hipaa-compliant-chat
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio_White_Paper_Building_HIPAA_Compliant_Chat_Cover.jpg
Web Chat
We found that 9 out of 10 consumers globally want to message with brands. But is your business ready to start texting? Read this report to understand how consumers use messaging to talk to businesses.
https://www.twilio.com/white-papers/global-mobile-messaging-consumer-report-2016
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20Global%20Mobile%20Messaging%20Consumer%20Report%202016%20Promo.jpg
Text Marketing
Simple appointment reminders can have just as big an impact on customer support as large and costly investments. This guide contains best practices, KPIs and a checklist for you to deliver reminders and reduce no-shows.
https://www.twilio.com/white-papers/appointment-reminders-guide
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20Appointment%20Reminders_promo.jpg
Appointment Reminders
Blueprint for Mobile Messaging offers a practical framework based on learnings from our customers such as Uber, Airbnb, and Nordstrom. It’s your map to building a better customer experiences using messaging.
https://www.twilio.com/white-papers/blueprint-for-mobile-messaging-ebook
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio_Blueprint_For_Mobile_Messaging_Ebook_Promo.png
Text Marketing
Here are a 7 reasons why mobile messaging has quickly become a powerful way to communicate.
https://www.twilio.com/white-papers/why-mobile-messaging-works-infographic
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Why%20Mobile%20Messaging%20Works%20Infographic%20Promo%20Image.png
Text Marketing
Building an omnichannel contact centre doesn’t have to mean replacing your current system. Find out how to augment your contact centre to create an excellent customer experience, feature by feature.
https://www.twilio.com/white-papers/augment
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio-OmnichannelExperiences-WebHeaderCOLOR.png
Omni-Channel Routing
Click to Call
IVR
Communications plays an essential role in building a marketplace that stands out. Find out how using communications is a competitive differentiator, and why choosing the right communications technology is critical.
https://www.twilio.com/white-papers/how-to-build-marketplaces-that-stand-out
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20White%20Paper%20-%20How%20to%20Build%20Marketplaces%20that%20Stand%20Out_0.jpg
Click to Call
Masked Phone Numbers
In this white paper, we focus on the question: What is exchanged in your marketplace platform? Answering this question can help marketplace builders understand how to attract and retain users.
https://www.twilio.com/white-papers/how-to-build-marketplaces-that-attract-users
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio_White_Paper_How_to_Build_Marketplaces_that_Attract_Users_0.jpg
Click to Call
Masked Phone Numbers
This white paper focuses on trust in marketplaces. Trust doesn’t just happen, it needs to be orchestrated. This white paper explores how marketplace builders need to architect the platform for trust.
https://www.twilio.com/white-papers/how-to-build-marketplaces-that-users-trust
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20White%20Paper%20How%20to%20Build%20Marketplaces%20that%20Users%20Trust.jpg
Click to Call
Masked Phone Numbers
Need help in selecting the right cloud communications platform? Read why IDC MarketScape names Twilio a leader in its 2016 Report.
https://www.twilio.com/white-papers/idc-marketscape-leader-2016
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/IDC%20MarketScape%20Graphic_1.jpg
Other
At Twilio, we have been fortunate to collaborate with hundreds of Marketplaces and sharing economy companies. This eBook is based on Communications practices we've seen effectively improve users acquisition, build trust and service convenience.
https://www.twilio.com/white-papers/marketplaces-communications
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/comm_blueprint_ondemand_mktplce_sharing_econ_439x264.jpg
Click to Call
Masked Phone Numbers
Increasingly available services are changing the way developers work. In this report Forrester Research Principal Analysts Michael Facemire and Kurt Bittner outline the shift from application design to application composition.
https://www.twilio.com/white-papers/white-papers-facemire-composable-enterprise
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Cover%20Page%20From%20Application%20Design%20to%20App%20Composition.png
Do you realize that your customer service center is built on ten year old technology? This aging and hardware-centric infrastructure can’t keep pace with your customers. A new approach is needed to win increasingly competitive markets.
https://www.twilio.com/white-papers/agile-contact-center
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.17.03%20PM.png
Omni-Channel Routing
Click to Call
IVR
Learn how to get more out of your current CRM by embedding communications capabilities.
https://www.twilio.com/white-papers/crm-communications
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.25.34%20PM.png
Outbound Dialer
Learn how WebRTC is being used in full-scale business applications for communication.
https://www.twilio.com/white-papers/read-webrtc-rolls-out-in-business-apps
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%201.42.21%20PM%20copy_0.png
Outbound Dialer
Read this white paper to see the role of short code marketing in customer lifecycles.
https://www.twilio.com/white-papers/leveraging-short-code-marketing
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.34.55%20PM.png
Text Marketing
Read this white paper to find out why the cloud is winning and how Software People are reshaping communications.
https://www.twilio.com/white-papers/read-the-cloud-is-winning
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.31.05%20PM.png
The communications revolution led by the rise of smartphones and mobile apps is combining with cloud computing to reshape the contact center.
https://www.twilio.com/white-papers/read-contact-center
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen-Shot-2014-11-05-at-3.06.12-PM_0.png
Omni-Channel Routing
Click to Call
IVR
Learn how communications can extend the benefits of ITSM. This white paper lays out how new communications applications focused on service management are enhancing the user experience, deepening organizational agility and more.
https://www.twilio.com/white-papers/read-itsm
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.39.43%20PM.png
IT Service Alerts
Achieving the benefits of communications-enabled business processes no longer requires full-blown deployments of unified communications solutions. In this white paper, you'll learn how to maximize success with easy-to-implement web technologies.
https://www.twilio.com/white-papers/read-business-processes
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen-Shot-2014-11-05-at-2.42.35-PM.png
Order Notifications
Field Notifications
Arrival Alerts
IT Service Alerts
Account Notifications
What is the quickest way to improve your customers' experience? Proactive notifications are a simple step you can take to increase satisfaction now. Read this white paper to learn how innovative companies are getting immediate results.
https://www.twilio.com/white-papers/read-proactive-notifications
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20White%20Paper%20-%20Get%20a%20Competitive%20Edge%20with%20Notifications.jpg
Order Notifications
Field Notifications
Arrival Alerts
IT Service Alerts
Account Notifications
Short codes are becoming the standard for marketing outreach thanks to their simplicity and effectiveness. This white paper lays out eight best practices that will help you master short code marketing.
https://www.twilio.com/white-papers/short-code-best-practices
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%203.02.17%20PM_0.png
Text Marketing
Advertisers who effectively use call tracking realize staggering improvements in conversion rates. This white paper lays out eight best practices that will help you get better results from advertising campaigns.
https://www.twilio.com/white-papers/call-tracking-whitepaper
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen-Shot-2014-11-05-at-3.09.44-PM.png
Call Tracking
An alarming rise in password breaches has made password authentication a top priority for IT directors. Read this guide to learn about the benefits of phone-based multi-factor authentication and whether it makes sense to build or buy a solution.
https://www.twilio.com/white-papers/two-factor-auth
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.23.10%20PM_0.png
Two-Factor Authentication
Phone Verification
24 records

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