Name
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HIPAA Compliant Chat
2
Global Mobile Messaging Consumer Report 2016
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Appointment Reminders Guide
4
Blueprint for Mobile Messaging
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Why Mobile Messaging Works Infographic
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How to Add Omnichannel Experiences to Your Contact Centre
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How to Build Marketplaces that Stand Out
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How to Build Marketplaces that Attract Users
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How to Build Marketplaces That Users Trust
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IDC MarketScape For Cloud Communications Platforms
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Communications Blueprint for On-Demand Marketplaces & the Sharing Economy
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Analyst Report: From Application Design to Application Composition
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The Agile Contact Center: A New Approach to Customer Service
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Five Reasons to Add Communications to Your CRM Today
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WebRTC Rolls Out in Business Apps
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Leveraging Short Code Marketing in Your Customer Lifecycle
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The Real Reason the Cloud is Winning
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How the Communications Revolution is Reshaping the Contact Center: Three Case Studies to Read Now
19
Seven Ways Communication Can Drive Service Management Automation
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Find Success with Communications-Enabled Business Processes
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Get a Competitive Edge with Notifications
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Use Cases
Use Virgil with Twilio Programmable Chat to provide end-to-end encryption, passwordless authentication using public/private key cryptography, secure communications, and access control.
https://www.twilio.com/white-papers/hipaa-compliant-chat
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio_White_Paper_Building_HIPAA_Compliant_Chat_Cover.jpg
We found that 9 out of 10 consumers globally want to message with brands. But is your business ready to start texting? Read this report to understand how consumers use messaging to talk to businesses.
https://www.twilio.com/white-papers/global-mobile-messaging-consumer-report-2016
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20Global%20Mobile%20Messaging%20Consumer%20Report%202016%20Promo.jpg
Simple appointment reminders can have just as big an impact on customer support as large and costly investments. This guide contains best practices, KPIs and a checklist for you to deliver reminders and reduce no-shows.
https://www.twilio.com/white-papers/appointment-reminders-guide
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20Appointment%20Reminders_promo.jpg
Blueprint for Mobile Messaging offers a practical framework based on learnings from our customers such as Uber, Airbnb, and Nordstrom. It’s your map to building a better customer experiences using messaging.
https://www.twilio.com/white-papers/blueprint-for-mobile-messaging-ebook
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio_Blueprint_For_Mobile_Messaging_Ebook_Promo.png
Here are a 7 reasons why mobile messaging has quickly become a powerful way to communicate.
https://www.twilio.com/white-papers/why-mobile-messaging-works-infographic
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Why%20Mobile%20Messaging%20Works%20Infographic%20Promo%20Image.png
Building an omnichannel contact centre doesn’t have to mean replacing your current system. Find out how to augment your contact centre to create an excellent customer experience, feature by feature.
https://www.twilio.com/white-papers/augment
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio-OmnichannelExperiences-WebHeaderCOLOR.png
Communications plays an essential role in building a marketplace that stands out. Find out how using communications is a competitive differentiator, and why choosing the right communications technology is critical.
https://www.twilio.com/white-papers/how-to-build-marketplaces-that-stand-out
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20White%20Paper%20-%20How%20to%20Build%20Marketplaces%20that%20Stand%20Out_0.jpg
In this white paper, we focus on the question: What is exchanged in your marketplace platform? Answering this question can help marketplace builders understand how to attract and retain users.
https://www.twilio.com/white-papers/how-to-build-marketplaces-that-attract-users
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio_White_Paper_How_to_Build_Marketplaces_that_Attract_Users_0.jpg
This white paper focuses on trust in marketplaces. Trust doesn’t just happen, it needs to be orchestrated. This white paper explores how marketplace builders need to architect the platform for trust.
https://www.twilio.com/white-papers/how-to-build-marketplaces-that-users-trust
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20White%20Paper%20How%20to%20Build%20Marketplaces%20that%20Users%20Trust.jpg
Need help in selecting the right cloud communications platform? Read why IDC MarketScape names Twilio a leader in its 2016 Report.
https://www.twilio.com/white-papers/idc-marketscape-leader-2016
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/IDC%20MarketScape%20Graphic_1.jpg
At Twilio, we have been fortunate to collaborate with hundreds of Marketplaces and sharing economy companies. This eBook is based on Communications practices we've seen effectively improve users acquisition, build trust and service convenience.
https://www.twilio.com/white-papers/marketplaces-communications
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/comm_blueprint_ondemand_mktplce_sharing_econ_439x264.jpg
Increasingly available services are changing the way developers work. In this report Forrester Research Principal Analysts Michael Facemire and Kurt Bittner outline the shift from application design to application composition.
https://www.twilio.com/white-papers/white-papers-facemire-composable-enterprise
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Cover%20Page%20From%20Application%20Design%20to%20App%20Composition.png
Do you realize that your customer service center is built on ten year old technology? This aging and hardware-centric infrastructure can’t keep pace with your customers. A new approach is needed to win increasingly competitive markets.
https://www.twilio.com/white-papers/agile-contact-center
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.17.03%20PM.png
Learn how to get more out of your current CRM by embedding communications capabilities.
https://www.twilio.com/white-papers/crm-communications
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.25.34%20PM.png
Learn how WebRTC is being used in full-scale business applications for communication.
https://www.twilio.com/white-papers/read-webrtc-rolls-out-in-business-apps
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%201.42.21%20PM%20copy_0.png
Read this white paper to see the role of short code marketing in customer lifecycles.
https://www.twilio.com/white-papers/leveraging-short-code-marketing
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.34.55%20PM.png
Read this white paper to find out why the cloud is winning and how Software People are reshaping communications.
https://www.twilio.com/white-papers/read-the-cloud-is-winning
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.31.05%20PM.png
The communications revolution led by the rise of smartphones and mobile apps is combining with cloud computing to reshape the contact center.
https://www.twilio.com/white-papers/read-contact-center
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen-Shot-2014-11-05-at-3.06.12-PM_0.png
Learn how communications can extend the benefits of ITSM. This white paper lays out how new communications applications focused on service management are enhancing the user experience, deepening organizational agility and more.
https://www.twilio.com/white-papers/read-itsm
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen%20Shot%202014-11-05%20at%202.39.43%20PM.png
Achieving the benefits of communications-enabled business processes no longer requires full-blown deployments of unified communications solutions. In this white paper, you'll learn how to maximize success with easy-to-implement web technologies.
https://www.twilio.com/white-papers/read-business-processes
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Screen-Shot-2014-11-05-at-2.42.35-PM.png
What is the quickest way to improve your customers' experience? Proactive notifications are a simple step you can take to increase satisfaction now. Read this white paper to learn how innovative companies are getting immediate results.
https://www.twilio.com/white-papers/read-proactive-notifications
https://s3.amazonaws.com/com.twilio.prod.cms-assets/twilio-cms/Twilio%20White%20Paper%20-%20Get%20a%20Competitive%20Edge%20with%20Notifications.jpg
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