Cut pipeline building time from 7 Hours to 4 Hours
10
Cut pipeline building time from 4 Hours to 2 Hours
11
Move App Database to Rover
Drag to adjust the number of frozen columns
Type
Changes
Met?
Lead Gen.
WWWWWH
What are you trying to get done? (Gather context)
How do you currently do this?/Can you show me how you currently do this? (Analyze workflow)
Can you show me what’s frustrating about your current process?
What could be better about how you do this? (Find opportunities)
Revenue
Revenue
Revenue
Revenue
Growth
Efficiency
Why? When? How?
What’s an example of that?
Silence or a complete-the-statement question (“So when that happened you. . . ?“) Few participants can resist a pregnant pause and a researcher’s curious, expectant expression.
9. When in doubt, clarify
When you’re not quite sure exactly who or what a participant was describing or referring to, ask to be sure and to avoid any misunderstanding. (“When you said ___, did you mean. . . ?”) After a session, it’s too late to go back and figure out what someo
Efficiency
Efficiency
Efficiency
Documentation
11 records
Summary
Summary
Summary
Summary
Alert
Lorem ipsum
Okay
50% Conversion Rate
Loaded
Name
50% Conversion Rate
Type
Lead Gen.
Changes
WWWWWH
What are you trying to get done? (Gather context) How do you currently do this?/Can you show me how you currently do this? (Analyze workflow)
Can you show me what’s frustrating about your current process?
What could be better about how you do this? (Find opportunities)