Name
1
50% Conversion Rate
2
26 Billable Hours for 1 Week
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104 Billable Hours for 1 Month
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Billable Hours for 3 Months in a Row
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Billable Hours for 1 Year
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Expand the team by 1
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Cut assessment time to 2 hours
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Cut assessment time to 1 hour
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Cut pipeline building time from 7 Hours to 4 Hours
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Cut pipeline building time from 4 Hours to 2 Hours
11
Move App Database to Rover
Drag to adjust the number of frozen columns
Type
Changes
Met?
Lead Gen.
WWWWWH What are you trying to get done? (Gather context) How do you currently do this?/Can you show me how you currently do this? (Analyze workflow) Can you show me what’s frustrating about your current process? What could be better about how you do this? (Find opportunities)
Revenue
Revenue
Revenue
Revenue
Growth
Efficiency
Why? When? How? What’s an example of that? Silence or a complete-the-statement question (“So when that happened you. . . ?“) Few participants can resist a pregnant pause and a researcher’s curious, expectant expression. 9. When in doubt, clarify When you’re not quite sure exactly who or what a participant was describing or referring to, ask to be sure and to avoid any misunderstanding. (“When you said ___, did you mean. . . ?”) After a session, it’s too late to go back and figure out what someo
Efficiency
Efficiency
Efficiency
Documentation
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