Why? When? How?
What’s an example of that?
Silence or a complete-the-statement question (“So when that happened you. . . ?“) Few participants can resist a pregnant pause and a researcher’s curious, expectant expression.
9. When in doubt, clarify
When you’re not quite sure exactly who or what a participant was describing or referring to, ask to be sure and to avoid any misunderstanding. (“When you said ___, did you mean. . . ?”) After a session, it’s too late to go back and figure out what someo