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Ticket Subject
Description
Keywords
Name
Email
Agent
Date
Link to Ticket
Note
Created
Record URL
My order didn't arrive on time
Hi eShop! I ordered two pairs of shoes from you, and the delivery took over a week to arrive - which wouldn't be a problem if I hadn't paid for ultra-fast delivery in the first place. Is there a way I can get a refund? Thank you!
delivery
Alexander
alex@testaccount.com
2020-09-21T09:27:27.000Z
9/22/2020
10:34am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/reck1engmzsJFiBrJ
Discount code not working
Hey eShop friends, I don't know what happened, but I got a gift card with a discount code for your store, and it didn't get processed. As you can imagine, I wanted to get a discount in my purchase, but it wasn't possible. How can we fix this situation?
discount
Pierre McPierre
pierre@testaccount.com
2020-09-21T10:36:53.000Z
9/22/2020
10:34am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/recWzC4J7F1PMFz4H
How long until the X t-shirts are back in stock?
I've been regularly purchasing my X t-shirts from your store, but they have been "out of stock" for a while. Do I wait for you guys, or should I shop for these somewhere else?
t-shirts
Marco
marco@testaccount.com
2019-10-22T11:49:17.000Z
9/22/2020
10:34am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/recrdD2tq0pfY7Px8
Broken packaging
Hello eShop, I ordered two XYZ spare parts, and to my surprise, the packaging was tore up when it arrived my doorstep. The parts are OK, and the delivery company told me they received it that way from you. Can you please tell me what happened?
packaging
Ryan
ryan@testaccount.com
2020-09-01T19:45:30.000Z
9/22/2020
10:34am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/reckRSSV69zySv5K8
Missing parts
Hi I just got the flux capacitor I ordered from you, and I noticed the core is missing. Wasn't it supposed to be included along with the product? If so, I want a proper refund, or a new flux capacitor altogether. Thank you very much
flux capacitor
Boo
boo@testaccount.com
2020-09-11T14:04:08.000Z
9/22/2020
10:34am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/rec8xGetrijzgqrGO
I want to return a product
Greetings, I ordered the automatic warhammer 3000, but there's nothing automatic about it - it's just a regular warhammer. Since your product page doesn't clarify any of this, I would like to return the product and get a refund or store credit.
automatic
Susan
susan@testaccount.com
2020-09-22T04:13:27.000Z
9/22/2020
10:34am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/recg3YIvBb06qaYfY
When will flux capacitor be back in stock?
I noticed that the flux capacitor is out of stock. Can you tell me when you expect it to come back in?
flux capacitor
Jack
Jack@testaccount.com
2/6/2021
8:42am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/rec4hzMPncNbVR4mG
No answer from customer service
I've contacted customer service multiple times but still haven't heard back.
customer service
Sally
Sally@testaccount.com
2/6/2021
8:43am
https://airtable.com/tblPUiPHjtcsvmGGe/viwuq1L76hi341odN/rec26k5UYiGaN02Lq
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