Confusion about definition, use (does not match mental model)
2
"Enabled" interaction and UI feedback
3
/month confusion
4
Confusion about relating its value to money and existing plan
5
Security and Trust
6
Updating available apps (in onboarding and on Play Store)
7
Green circle seen as interactive/dynamic meter
8
Range
9
Showing value
10
"What am I sharing, WiFi or cellular?"
11
Charging v. plugged in
Drag to adjust the number of frozen columns
Responses
Attachments
Responses
what would let me know….I would… expect to have a list?… of, um…I would assume there’d be some kind of list down here [gestures above Current balance] — you know, more of a confirmation type appearance instead of this grey, blacked-out imagery
What do I need to do to connect? Uh…
[Participant also assume pop and notification at the top of phone]
[also expects UI confirmation that “you are now sharing”]
or, there could also be a popup saying that you’re connected
Okay, so browser’s not enabled
[Participant again assumes that green circle is a graph that will scale down to reflect how many OG left]
doesn’t seem worth it AT ALL
11 records
Summary
Summary
Summary
Summary
Alert
Lorem ipsum
Okay
"Enabled" interaction and UI feedback
Loaded
Issue
"Enabled" interaction and UI feedback
Responses
what would let me know….I would… expect to have a list?… of, um…I would assume there’d be some kind of list down here [gestures above Current balance] — you know, more of a confirmation type appearance instead of this grey, blacked-out imagery
Notes/Context
Participant thinking out loud about Share connecting
Participant
kristinakarson
Time Stamp
5:25
Category
Problem Completing Task
Visibility and System Status
What do I need to do to connect? Uh…
Notes/Context
On Connect screen -- takes action by 5:07
Participant
kristinakarson
Time Stamp
4:44
Category
Visibility and System Status
[Participant also assume pop and notification at the top of phone]
Notes/Context
To show Share is on
Participant
kchdb
Time Stamp
4:49
Category
Visibility and System Status
[also expects UI confirmation that “you are now sharing”]
Notes/Context
After clicking WiFi Connect in Share
Participant
14jbob
Time Stamp
5:36
Category
Visibility and System Status
or, there could also be a popup saying that you’re connected
Notes/Context
Participant's expectations about system showing when connected