Returns & Refunds
NEW ITEMS - WRONG SIZE, OR YOU'VE CHANGED YOUR MIND: You may return any unused items to us for a refund within 30 days of receipt. Just complete the return form on the back of the invoice which came inside your parcel. If you don't have this, you can download another one by going to https://www.cricket-hockey.com/upload/returns.pdf. If you don't have a printer, then please just send your return back to us and as long as you include a note of your order number and the reason for the return, we will be able to refund you. USED ITEMS - IF YOU BELIEVE A FAULT HAS DEVELOPED: If you believe your item has developed a fault within 6 months of your purchase date, please complete the form below and it will guide you through how to send it back for inspection. If it is found to be faulty, you’re entitled to a repair, replacement or a discount if you would prefer to keep it. If we can't repair or replace it, then you are entitled to a refund. This does not apply to items damaged by wear and tear, an accident or misuse, or if you've simply changed your mind. Items purchased after 6 months will be outside of the manufacturers warranty and cannot be returned.